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When connecting my telematic system, my credentials are not accepted. But I always use it to log in.

🤔 problem

Please first check if there might be a typing error.

🌱 solution

  • The spacebar might have been selected during copy and paste.

  • The caps lock key was switched on.

🤔 problem

The credentials are no API credentials, but the login data for your telematic account.

🌱 solution

  • The general login data for your telematic account does not work here.

  • For your telematic system you need API credentials, which are created by your provider or by you in your telematic account. For more information:

➡️ How to connect a telematic system?

You can use this example E-mail to request the API functionality/ API credentials from your telematic provider:

E-mail example:
Hello,
I would like to use the API solution for my account. Could you please provide detailed instructions on how to activate the API functionality?
Kind regards,

“your name”

To connect your telematic system, you need API credentials.

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