The driver is unable to log in to their account.
🤔 problem
The driver is not registered at the DRIP Portal, or possibly using the wrong login credentials.
🌱 solution
To check that, open the DRIP website and select the “Master Data” subpage, in the drivers area you search for the relevant driver using the search bar.
Once you have found the driver, click on their profile and check in the opened info window if the created login credentials match the ones the driver uses to log in to the app.
If the driver is not displayed, they need to be added first. The process is explained here: How to organize and add drivers?